Frequently Asked Questions:
Is it safe to give private information, such as my name, address and email information, online?
Providing Camille Michael with sensitive information online, such as your name, address, and email information is safe and secure. Our website uses Secure Socket Layer (SSL) advanced encryption technology that encrypts your private information and stores it in a secure environment. With SSL, It is virtually impossible for unauthorized parties to read any of your private information. Please refer to our Privacy policy for more details.
Is it safe to order online?
Ordering from Camille Michael online is safe and secure. Our shopping cart is on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment.
How long will it take to process my order?
Most orders are processed within one to two business days (processing time does not include weekends). Orders placed on Saturday and Sunday will be processed the following Monday. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
What are my payment options?
We accept the following payment methods:
Visa
MasterCard
Discover
PayPal
We are only able to accept credit cards drawn on a U.S. bank. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not meet these criteria.
Where is my Order?
Delivery of in-stock items can take 5 to 10 business days, depending on the destination and shipping method. Business days are Monday-Friday, excluding federal holidays, within the United States.
Do you ship internationally?
At this time, we only ship within the continental United States.
Does Camille Michael Ship to P.O. Boxes?
We do not ship to PO Boxes.
How do I use my promotion code?
To redeem a promotion code, enter the code exactly as it appears in the “coupon code” box in the shopping cart. Click "Apply Coupon" and your discount will be displayed in the payment summary. Only one promotional discount code per order will be accepted unless stated otherwise. Please refer to the offer details for redemption information and specifics about the offer.
Why was my order canceled?
Under certain circumstances, orders or specific items from an order are canceled by our system for various reasons, such as:
· Item(s) not available.
· Difficulty in processing payment information.
· Cannot ship to address provided.
· A duplicate order was placed.
· Canceled due to a customer request.
If your order is canceled, you will receive an email notice which will explain the reason for the cancellation. You will not be billed for any canceled items.
I completed the checkout process but changed my mind about purchasing, what can I do?
Once you click the "Place Order" button in the shopping cart, your order begins to process and we are unable to cancel it or make changes.
What is your Return Policy?
Our customers’ satisfaction is important to us. If you are not satisfied with a product you have purchased on our website or the product was damaged during shipment, please call or email us to request a return authorization number not more than 15 days after shipment notification to receive an exchange or refund of the purchase price (excluding taxes & shipping charges). Please provide your order # at that time. We cannot refund for products purchased in any of our partner retail stores. Our business hours are Monday to Friday 9:00am to 6:00pm Mountain Standard Time. Your may reach us via email at info@camillemichael.com or call us at (801) 403-3609 during business hours.
Why am I receiving emails from Camille Michael?
Below are examples of e-mails you may receive from us:
Order Confirmation: This e-mail confirms that we have received your order and contains your order number and product details.
Shipment Confirmation: This e-mail confirms that your order has shipped.
Important notice about your order: There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, or cancellation of your order. Should you receive this notification, please contact Customer Service at 1-801-414-6687
Newsletter and Special Offers: If you signed up on our website to receive emails notices or you checked the box to receive email notices during checkout, you will receive our newsletter and e-mails from us about special offers, or new product announcements. You may unsubscribe at any time by either sending an email to unsubscribe@camillemichael.com or by clicking the unsubscribe link in the email.
VIP Membership Details: If you enrolled in our VIP Membership Program, you will receive emails about important information regarding your Membership as well as notices about special VIP Member offers.
How do I qualify to become a Camille Michael VIP Member?
When you accumulate $50 worth of orders with our company (before taxes, shipping and handling) within a 12-month period, whether online or through a Camille Michael Sales Associate, you automatically become eligible for VIP Membership. Purchase of Camille Michael products in retail stores do not apply.
Will I be notified of my eligibility for VIP Membership?
You will need to take the initiative to enroll in the VIP Membership Program when you reach the required minimum purchase. At that time, you may submit a VIP Membership enrollment application to us; we will then review it, and if you qualify, you will receive an email from us within 2 business days with your member ID # which you must enter in the “coupon code” box at checkout in order to receive your 10% member discount each time you make a purchase.
What are the benefits of becoming a Camille Michael member?
- 10% discount off the retail price on all Camille Michael products for up to 1 year from your enrollment date; or 15% off the retail price for 1 year if you place your order through your Camille Michael Sales Associate.
- Special members-only annual sale event
- Additional birthday discount on a pre-selected item (if birth date was provided at enrollment)
What happens when my VIP Membership expires?
Providing you made a minimum $50 purchase during your active membership year, your membership will be automatically renewed for 1 more year. If you did not meet the minimum purchase requirement, your membership will expire and your member ID # will be deactivated. To renew your VIP Membership, you will need to accumulate another $50 minimum purchase within a 12-month period from the date your membership expired. Once you have met this criteria, you will need to submit another VIP Membership enrollment from to us.